Returns Policy

At XNO, we keep it simple and straightforward. If something’s not right, we’ve got you covered. Here’s how returns work:

How to Return

• Returns are accepted within 14 days of delivery.
• Items must be unworn, unwashed, and in their original condition with all XNO tags attached.

What You Need to Know

• Return Shipping: Costs for returns aren’t covered by XNO — you’ll need to handle that part.
• Refunds & Exchanges: Once your return is approved, you’ll receive a refund or store credit within 7-10 business days.
• Non-Returnable Items: For hygiene reasons, items like underwear, swimwear, face masks, and pierced jewelry can’t be returned unless faulty.

Faulty or Damaged Items

• If your item arrives faulty or gets damaged during shipment, let us know within 14 days of delivery. Return costs for faulty items are on us. You’ll get a full refund or a replacement piece.

Quick Notes

• Online purchases can’t be returned to our store, and sale items are final.
• Refunds go back to your original payment method (gift cards will be refunded as store credit).

Got questions? Hit us up at info@xno.com — we’re here to help.