Shipping policy

XNO Shipping Policy

Last updated: 19 August 2026

1. Product availability

All XNO items are released in limited quantities. Once sold out, restocks are not guaranteed. We believe in exclusivity: if you own it, you are one of the few.

2. Orders and payments

  • We accept iDEAL, credit card (Visa/Mastercard), PayPal, and Klarna (Pay later).
  • All prices are listed in EUR (€), including VAT where applicable.
  • Shipping costs are calculated and shown in full at checkout, before you pay. Nothing is added afterwards.
  • Please double-check your cart and shipping address before checkout. If you need to change or cancel an order, email us straight away at xnoworld9@gmail.com: if it has not yet been dispatched we will cancel it and refund you in full.

3. Shipping and delivery

  • XNO ships from the Netherlands to all EU countries. Selected international destinations are available depending on the drop.
  • Orders are processed within 1–3 business days of payment confirmation.
  • Delivery after dispatch: Netherlands 1–2 business days; rest of the EU 3–7 business days; international 7–14 business days.
  • During holidays and sale periods, allow 5–12 business days due to high volume.
  • You receive a tracking link by email once your order ships. Tracking can take up to 48 hours to start updating.

4. International duties and taxes

Orders shipped outside the EU may attract import duties and taxes, which are the recipient's responsibility. Customs clearance can add delays outside our control.

5. Lost, delayed, or undeliverable packages

  • If your tracked parcel has not moved for 7 business days, email us and we will open an investigation with the carrier.
  • We cannot be held liable for parcels lost or returned because of an incorrect address supplied at checkout, or a refused delivery.
  • We are not responsible for delays caused by events outside our control, such as severe weather, carrier strikes, or government action.

6. Returns and refunds

You have 14 days from delivery to return any item, for any reason, under your statutory right of withdrawal. Items must be unworn, unwashed, and in original condition with all tags and the XNO authenticity label attached.

You pay return shipping on change-of-mind returns. XNO pays return shipping if the item is faulty, damaged, or incorrect. Refunds are issued to your original payment method within 14 days of us receiving the return.

Full details, including how to start a return and the model withdrawal form, are in our Refund policy.

7. Damaged or incorrect deliveries

Please inspect your order on arrival. If anything is wrong, email xnoworld9@gmail.com within 14 days of delivery with your order number, photos of the item and the packaging, and a short description. We cover the return shipping and issue a free replacement or a full refund.

8. Product appearance

We photograph our pieces as accurately as we can, but screen calibration varies. Colour and packaging may look slightly different in person. If a piece is not what you expected, our refund policy covers you.

9. Authenticity and resale

Each piece carries a unique authenticity label. XNO is not responsible for items bought through third-party sellers.

10. Customer service

  • Email: xnoworld9@gmail.com, we reply within 2 business days (Monday to Friday)
  • Phone: +31 6 16593444
  • Address: XNO, Markelerbergpad 473, 1105 AX Amsterdam, Netherlands
  • KvK: 94950733  ·  VAT (BTW): NL003895594B86