Shipping Policy — last updated 19 August 2026

At XNO we keep things straightforward. Here is everything you need to know about how your order gets to you.

Where we ship

• XNO ships from the Netherlands to all EU countries. Selected international destinations are available depending on the drop.
• All shipping prices include VAT where applicable. All prices are shown in EUR (€).

Processing and delivery times

• Orders are processed within 1–3 business days of payment confirmation.
• Netherlands: 1–2 business days after dispatch.
• Rest of EU: 3–7 business days after dispatch.
• International: 7–14 business days after dispatch.
• During holidays and sale periods, allow 5–12 business days due to high volume.

Tracking

• You receive an email with a tracking number as soon as your order ships.
• Tracking can take up to 48 hours to begin updating online.

Shipping costs

Shipping costs are calculated at checkout based on your destination and are shown in full before you pay. Nothing is added after checkout.

International duties and taxes

• Orders shipped outside the EU may attract import duties and taxes, which are your responsibility as the recipient.
• Customs clearance can add delays outside our control.

Order processing and availability

• Orders are processed based on stock availability and payment confirmation. If an item is out of stock or we need to verify a payment, we contact you directly.
• Sale orders are confirmed once you receive a shipping confirmation email. If an item turns out to be unavailable, we cancel and refund that item in full.

Product appearance

We photograph our pieces as accurately as we can, but screen calibration varies. Colour and packaging may look slightly different in person. If a piece is not what you expected, our returns policy covers you.

Lost, delayed, or undeliverable packages

• If your tracked parcel has not moved for 7 business days, email us and we open an investigation with the carrier.
• We cannot be held liable for parcels returned or lost because of an incorrect address supplied at checkout, or a refused delivery. Please double-check your address before paying.
• We are not responsible for delays caused by events outside our control, such as severe weather, carrier strikes, or government action.

Returns and refunds

You have 14 days from delivery to return any item, for any reason. Full details, including how to start a return and how refunds are issued, are on our Returns page.

Damaged or incorrect deliveries

Please inspect your order on arrival. If anything is wrong, email xnoworld9@gmail.com within 14 days of delivery with your order number and photos of the item and packaging. We cover return shipping and issue a free replacement or a full refund.

Contact

• Email: xnoworld9@gmail.com (we reply within 2 business days, Mon–Fri)
• Phone: +31 6 16593444
• Address: XNO, Markelerbergpad 473, 1105 AX Amsterdam, Netherlands
• KvK: 94950733 · VAT (BTW): NL003895594B86